It’s all about ethos. When people are being interviewed, naturally and understandably, they are often nervous. I often ask people perhaps the less obvious questions that might have nothing to do with work, just to find out about them as a person.
Recruitment and identifying talent
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We now hold a training week as part of the selection process. And the most important aspect is to be able to see someone's personality and make sure they share our enthusiasm.
We've also spent a lot of time working with our managers to ensure that they understand the business.
And we involve our service users in the training and...
I get lots of CVs from students on a specific course at Cleveland College of Art and Design – so many of the candidates look almost identical on paper.
You have to trust your instincts to a great extent. And I’ve found that it’s people I click with on a personal level that work out best – and they don’t always look the best on paper...
I didn’t really know where to start and found the HMRC website rather confusing.
In the end I just phoned HMRC and they talked me through everything I needed to do.
I’d suggest that anyone else looking to take on people for the first time does the same.
At the moment we’ve got less than five people and I know that’...
Recruiting people who weren’t right for the company was probably the biggest mistake we’ve made. We’ve lost a bit of money here and there with naff decisions, but when we made the wrong decision with regards to employment, it nearly messed the whole thing up.
A number of people in the company thought the corporate way was the right way-...