Company values are hugely important. It has to come from the top but whether I’m physically in the office or out and about working, my whole team in the company knows its values. I would never ask anybody to do anything that I wasn’t prepared to do myself and that involves working many evenings, moderating focus groups, emptying the...
Creating the right culture
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We have staff meetings four times a year which are quite official. There we talk about the business and where we want to take it.
We also have monthly recognition awards, Which was suggested to us by Investors in People, at which we again talk about the business over that particular month, and everybody gets together and...
The irreplaceable expert is never irreplaceable. Never let anyone hold you to ransom.
The first day an employee works in a business is immensely important.
All new employees at Seaham Hall experienced exactly what our customers would experience.
We always explained why first and how second – with constant reinforcement and celebration of success.
The culture of a business comes from the top. You set the culture and uphold it for others to follow.
At Tom’s Companies it was all about giving people personal responsibility, delivering excellence, maintaining integrity and being passionate about everything we did.