Service Excellence

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Under promise and over deliver
Guest member: Sir Jackie Stewart

Under promise and over deliver.  It's easy to get carried away with a little bit of success and that is the fastest way to bring you down.  Never get angry, never get too excited; you have got to be clinical.

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Important factors in great customer service
Guy Letts

There's no secret to how you get a reputation for good customer service, it's down to people and attention to detail.  But there are a few things that it's helpful to remember:

1.  It starts at the top.

If great service is not a priority with the leaders of the organisation, it can't be introduced further down.  That...

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Maintaining a relationship with customers
Ian Griffiths

Over 20 years of experience in Financial Services as a Mortgage Broker, meant that I had lots of experience of seeing people face to face and building trusting relationships with clients.  When you're dealing with people's money and their future they really need and want to trust you.

All that relationship building left me thinking...

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